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Refund and Cancellation Terms

The money back guarantee excludes trucking

We recognize that plans might change, however please keep in mind that returned equipment will be refunded less trucking fees (including the additional cost of picking up the container).

Manning Steel is here to assist you. We’ll cover you if you order a shipping container and it doesn’t come, doesn’t match the description, arrives damaged, or doesn’t arrive at all. Our Buyer Protection Policy is intended to provide you with peace of mind by ensuring that you will receive the exact container you ordered.

Cancelling an order is feasible, however the amount of the refund depends on the stage of the order. You can cancel an order at any moment before payments are sent at no cost. If you have paid but we have not yet completed your transaction, you will receive a full refund, less any relevant banking fees. If we have processed your order and your container has already been allocated (made for you), surveyed, moved to the depot releasing area, or shipped to you, you may cancel your order; however, you will be charged a 10% restocking fee as well as reimbursement for the full cost of the modified work, shipping / trucking, surveying, depot-storage, and banking fees.

If you order a shipping container and the delivery driver is unable to deliver it to your specified location, the container will be delivered to the next closest suitable location. If you decline delivery for any reason, or if we have to return the container to the yard and ask the customer to pick it up, we will provide one month of free storage. The current storage fees apply after one month.

Once the container is delivered and you’ve completed your physical inspection and/or signed for delivery, it’s yours to do with as you choose. As a result, it’s critical that you inspect the container thoroughly during delivery. For example, if you don’t like the color, you can’t return it and ask for a refund a week later. Furthermore, you are not protected if the place you prepared for delivery cannot sustain the weight of the container and it is damaged as a result.

Finally, Manning Steel is not accountable for any third-party fees or lost time for sales and rental equipment as a result of a container drop off delay or cancellation.

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